about us

Primis BPO Private limited (www.primisbpo.com) is a Business Support Solution (BSS) wing of Key Management Group (KMG), headquartered out of New York. We have adopted a customer-centric and consultative approach to BSS. Whether it is a Unified solution-Process excellence, Automation or an integrated IT-BPO solution, Primis BPO has developed a business model that delivers a strong and strategic partnership. Our integrated service framework helps us re-engineer processes, resulting in cost rationalization, productivity enhancement, automation and service quality improvement for our clients in focus verticals such P&C Insurance from our delivery centers located in India.

We offer flexible delivery solutions built on strong Consulting and Six Sigma foundation, tailored specifically for our clients. We combine in-depth knowledge of various industry verticals, with proven business expertise in transferring business operations to our centers in India and administering and managing them for our US-based clients.

Primis BPO developed its expertise in business process outsourcing domain and has experience of being a fully integrated and seamless service provider in this segment, with core competencies around Robotics process automation and handling end-to-end back office (Transaction Processing, Data processing, Email and Chat support), voice-based (call center support: Inbound and Outbound) and blended processes.

We help to incubate efficiencies:

  • Leverage context, experience and best practice from the renowned brands
  • Strong Process management competencies, data, analytics and technology to differentiate
  • Robotics Process Automation, Machine Learning, Artificial Intelligence and Proven six sigma methodologies to drive efficiencies
  • POCs through contrarian thinking and calculated risks
  • Launch, learn and adjust to deliver value fast

Our Services

New Business: Personal and Commercial Business Acquisition

  • New application: Data entry
  • Submission clearance
  • Renewals processing, including Quote generation and Risk Exposure Analysis
  • Underwriting Assistant
  • Image Right application routing
  • Preparing Rating Worksheets for UW decisions
  • Forms generation and routing to Image Right
  • Rate Benchmark Analysis
  • Underwriting appetite analysis using New Business UW rules

Policy Administration Processing

  • Premium lapses, renewals and reinstatements
  • Endorsements and Renewal Quotes
  • Final premium analysis; does bound premium match quoted premium?
  • Renewal risk exposure analysis
  • Running Renewal quotes thru UW Rules, and sending alerts to UWs
  • Premium audits
  • Loss Runs
  • Loss billing & accounting
  • Forms generation and routing to Image Right

Billing Services

  • Accounts Receivable /Accounts payable
  • E-Billing application
  • Customer helpdesk – payment due, overdue, instalments, payment methods etc.
  • Lockbox intake processing

Data & Reporting Services

  • Daily and periodic reports on Submissions, Quotes, Issuances, Rejections, Non-Renewals
  • Running compliance and regulatory reports, and monitoring authority acceptance and errors
  • Data Extracts, Ad-hoc reports –could be for marketing, underwriting, agency services and more

Customer and Commercial Support Services

  • Policy product information and Quotation
  • Conversion options
  • Policy technical help desk
  • Policy Coverage Q&A
  • Technical and Customer help desk
  • Billing dispute resolution

Claims Processing & Services

  • Case intake – data entry and assignment
  • First notice of loss entry
  • Payment / settlement confirmation
  • Claims status tracking services
  • Claims Information
  • Validation and fraud detection and escalation (using client systems)

Agency Administration

  • Commission processing and customer support.
  • Agency Customer Support and technical help desk
  • Loss Runs
  • Agency forms and insured forms management and routing

Consulting based Approach

RPA Bot - Architecture

Delivery Framework

Contact Us

US Office

125 Baylis Rd #260, Melville, NY 11747, USA

INDIA Office

262, Udyog Vihar Phase - IV, Gurugram, 122015, India